Conditions / T&Cs

1. Conclusion of a contract

The contract is concluded in compliance with the terms and conditions of the Swiss Code of Obligations. A reservation is seen as having been finalised when a payment or credit card guarantee has been processed. We maintain the right to charge the credit card given as a guarantee in cases of cancellation.

2. Booking

Book directly, comfortably, simply and quickly online or, of course, through our central reservation centre. The advance payment of the entire booking fee is required either on the day the booking is made or directly at the self check-in machines.

3. Prices / Payment Methods

The prices result from the conclusion of the contract in accordance with the underlying price list. Our prices are given in CHF and include service and VAT.

We accept the following payment methods: Mastercard, Maestro card and Visa. Unfortunately, no personal cheques can be accepted. The following bank details should be used: 

Account holder    Primag Management AG
BankZürcher Kantonalbank
Konto No.80-151-4
IBAN CH29 0070 0110 0042 8477 3

4. Check-in / Check-out Time

The room will be available for you from 3pm on the day of arrival. We ask you to vacate the room by 10am on the day of your departure.

5. Automatic Check-in/ out

Check-in and check-out is fast and easy at the Hotel Oerlikon INN. In front of the hotel entrance there is a self-check-in machine for checking in. Once you´ve entered your personal reservation number or family name, you can use the check-in screen on the machine. Payment is made at the hotel with credit or debit card. After the check-in process at the machine has been completed, the room key card will be released automatically. 

6. Early arrival and late departure

If you would like to arrive early in the day and be able to enter your room immediately, we recommend reserving from the night prior to your arrival.

7. Guaranteed reservation

A commonly accepted credit card is needed as a guarantee for all reservations. Reservations are only guaranteed after an advance payment has been made.

8. Cancellation terms and conditions

The reserved room can be cancelled at no charge until 24 hours before arrival.

9. Fire Safety & smoking ban

  • Fire safety regulations must be observed throughout the building.
  • Due to fire safety regulations, the use of kettles, mini-ovens, toasters, immersion heaters, electric irons and similar devices, which are not part of the facilities provided in the room, is strictly forbidden!
  • Should an attempt be made to wilfully put the smoke detector out of operation, this will be punished with a fine of at least CHF 100.00 per room or, where applicable, higher costs resulting from the payment of a technician
  • Smoking is strictly prohibited in the rooms, as it is throughout the hotel premises. The Hotel Oerlikon Inn is a non-smoking hotel. If the fire alarm is set off, there will be a charge of at least CHF 100.00 and, where relevant, the costs of calling out the fire service (at least CHF 1,000.00) will also be passed onto the person responsible.
  • In accordance with Swiss legislation, smoking is categorically prohibited at the Hotel Oerlikon Inn.

10. Pets

Unfortunately, pets are not allowed in any part of the hotel.

11. Liability of the Hotel

The hotel is liable for the possessions that guests bring with them in accordance with legal stipulations. Liability for slight negligence is expressly excluded. Should the guest come to harm or be dissatisfied with the hotel, he/ she has to report this to the hotel immediately, otherwise his/ her rights will no longer be enforceable. If the hotel didn´t make the agreed hotel room available, it is liable for the guests´ ensuing damages as long as he/she can prove that this was the case. Should the hotel not be able to make the reserved room available on arrival, alternative accommodation at a hotel in the same price category would be organised and all additional transport costs that exceed the price agreed in the contract would be reimbursed. Any claims made against the hotel 6 months after departure are null and void, provided that the legal conditions in force do not allow for longer periods of time.

12. Final Provisions

Changes or additions to the contract or the reservation confirmation are always made in writing wherever possible. One-sided changes or additions have no effect. By signing the contract/ reservation confirmation or the one-sided confirmation of a booking made by yourself, you accept the general terms and conditions. This contract is made solely in accordance with Swiss law.

The parties Zuerch agree that the exclusive place of jurisdiction will be the Canton of Zurich, Switzerland.